Disability Awareness

Current Status

Not Enrolled

Price

Free

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Disability Inclusion

Course Objectives

  • Foster access and inclusion of people with disability as customers and employees
  • Understand the barriers to inclusion that people with disability experience
  • Foster communication and interaction with people with disability
  • Learn about disabilities

Disability Awareness Outcome

At the end of the session you will:

  • Learn about some types of disabilities
  • Learn from our people with a disability about some of their customer experiences
  • Understand why work is important for people with disability
  • Learn about appropriate language, behaviours & etiquette

Course Content

Lesson 1 – What is Disability?
Lesson 2 – Types of Disability
Lesson 3 – Lived Experience Video
Lesson 4 – Customer Service Experiences
Lesson 5 – Face-to-Face Communication
Lesson 6 – Etiquette & Language
Lesson 7 – Disability Inclusive Customer Enabling Strategies
Lesson 8 – Employment
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